Platform AI — Documentation
Everything you need to set up, configure, and get the most out of your AI assistant.
Getting Started
FurneDesigns lets you deploy an AI-powered chatbot on any website in three simple steps. No advanced technical skills required — most clients are live in under 15 minutes.
Create a Project
A project represents one website or brand. Give it a name, URL, color, and icon so you can identify it at a glance.
Configure your AI Assistant
Set the assistant's name, personality, and role instructions. The knowledge base is built automatically from the URL you provided when creating the project.
Add the Script to your Website
Copy the one-line script tag from your project's Integration tab and paste it before </body> on your site. The chatbot appears immediately.
Most clients are live in under 15 minutes. You can always come back to refine the knowledge base and instructions later.
Projects
A Project is the container for one website or brand. Each project gets its own AI Assistant, script tag, leads inbox, and analytics — completely isolated from your other projects.
Creating a Project
From the dashboard, click New Project and fill in the basic details:
Name
The internal name for this project (e.g. "Moda Luna")
Website URL
The main URL of the site — used as the starting point for the crawl
Color
A brand color used to identify the project in your dashboard
Icon
A small emoji or icon for quick visual reference
Website Crawl
Once you save the project, FurneDesigns automatically crawls your website. It reads every accessible page and the AI selects the most relevant ones to build the knowledge base. You can review and adjust which pages are used — up to 20 URLs — before confirming the crawl.
AI selects the most relevant pages
The crawler visits your full site, then the AI ranks pages by relevance — services, pricing, FAQs, contact info — and pre-selects the best ones for your knowledge base.
You stay in control — up to 20 URLs
You can include or exclude any page from the selection. The final crawl uses exactly the URLs you approve. If you add new pages to your site later, update the URL list from Project Settings → URLs. To keep the knowledge base current automatically, enable the Daily Crawl toggle in Project Settings. You can also enable Auto-apply changes to have updates applied without manual review — or open a support ticket if you need an immediate update.
Real-world example
If you run 3 e-commerce stores, create 3 separate projects — one for each store. Each project gets its own assistant, lead inbox, and analytics. You'll never mix up conversations or data from different brands.
Project Limits by Plan
| Plan | Tokens / mo | Projects | Leads / mo |
|---|---|---|---|
| Free | 50k | 1 | Up to 10 |
| Basic | 500k | 1 | Unlimited |
| Pro | 2M | 3 | Unlimited |
AI Assistants
The AI Assistant is the chatbot your visitors interact with. You configure its identity once — name, look, and instructions. Its knowledge and personality are powered automatically by the Knowledge Base, built from your website.
Identity
Define how your assistant looks and behaves. These settings directly affect the first impression visitors have.
Name
The assistant's display name (e.g. "Sofia", "Max", "Aria")
Role Instructions
A system prompt defining personality, goals, and constraints
Greeting Style
How the assistant opens the conversation
Accent Color & Theme
Visual styling to match your brand
Launcher Style
Orb (animated bubble), Icon (standard), or Badge (text + icon)
Example role instructions:
You are Sofia, a friendly sales assistant for Moda Luna, a women's fashion boutique.
Help visitors find the right size, answer questions about returns, and guide them
toward booking a styling appointment. Be warm, concise, and elegant in your tone.The more specific your role instructions, the better your assistant performs. Include tone, topics to avoid, and a clear goal (e.g. "book a call" or "capture email").
The Knowledge Base is the brain of your assistant
Everything your assistant knows — your products, services, FAQs, tone of voice, and how it handles leads — comes from the Knowledge Base. It is generated automatically from your website when you create the project, and kept up to date as you accept recommendations from Quality Reports.
The richer your website content, the smarter your assistant. Make sure your site has clear service descriptions, pricing, FAQs, and contact information — the AI reads all of it.
Knowledge Base
The knowledge base is the foundation of accurate AI responses. It is built automatically from your website crawl — no manual uploads required. The AI analyzes your site content and generates a set of structured documents organized by topic.
AI-Generated Documents
After crawling your website, FurneDesigns produces 5 structured documents. Each one covers a specific aspect of your business so the assistant always has the right context at hand.
Identity & Voice
Your brand tone, personality, and communication guidelines — ensures the assistant always sounds like you.
Products & Services
Your offering: what you sell, service descriptions, pricing, and key differentiators.
FAQ & Quick Answers
Common questions with ready-to-deliver answers. Reduces hallucinations on high-frequency topics.
Lead Capture & Conversion
Conversation flows and scripts designed to move visitors toward booking, signing up, or leaving contact info.
Support & Logistics
Shipping, returns, contact details, opening hours, and operational policies.
6th Document — Recommendations & Optimization
A 6th document is created automatically when you accept Quality Report recommendations or run Auto-optimize. It captures all approved improvements so the assistant continuously gets more accurate over time — without touching the core 5 documents.
Daily Crawl
Enable this toggle in Project Settings to have FurneDesigns automatically re-crawl your site every day. Ideal if your content changes regularly. Need an immediate update? Open a support ticket and our team will handle it.
Auto-apply changesExperimental
When enabled alongside Daily Crawl, detected updates are applied to the knowledge base automatically — no manual review needed. Disable it if you prefer to review and approve each change before it goes live.
Script Integration
The FurneDesigns widget is loaded via a single <script> tag. The data-key attribute is your unique Project ID — it tells the platform which assistant and knowledge base to load.
<script async src="https://app.furnedesigns.com/fd-widget.js" data-key="YOUR_PROJECT_ID"></script>
Paste this tag just before the closing </body> tag in your HTML. The script is lightweight, loads asynchronously, and has zero impact on page speed scores.
CMS-Specific Instructions
WordPress
- 1.Go to Appearance → Theme Editor
- 2.Select footer.php from the file list
- 3.Paste the script before </body>
- 4.Alternatively, use the "Insert Headers and Footers" plugin (no code editing required)
Shopify
- 1.Go to Online Store → Themes
- 2.Click Edit code on your active theme
- 3.Open theme.liquid
- 4.Paste the script before </body> and save
Webflow
- 1.Open Project Settings
- 2.Go to the Custom Code tab
- 3.Paste the script in the Footer Code area
- 4.Publish your site to apply
Wix
- 1.Go to Settings → Custom Code
- 2.Click + Add Custom Code
- 3.Paste the script and set placement to Body (end)
- 4.Apply to all pages and save
Custom HTML
- 1.Open your main HTML template file
- 2.Locate the closing </body> tag
- 3.Paste the script immediately before it
- 4.Deploy or save your changes
Don't want to touch code? Use Script Implementation — our team installs the script for you for a one-time fee of $42. Contact us via the Support tab to request it.
Lead Capture
The AI Assistant captures leads naturally during conversation — no forms, no popups, no friction. When a visitor shows interest, the assistant gently collects their contact details as part of the flow.
What Gets Captured
Example Conversation
Hi! I'm Sofia. Are you looking for something specific today?
Yes, I need help with web design for my restaurant
Great! I can help with that. Could I get your name and email so we can send you our portfolio and pricing?
Sure, I'm Carlos — carlos@restaurante.com
Lead captured:
Carlos · carlos@restaurante.com · Web design
The AI captures leads naturally — no annoying popups. Visitors are more likely to share their details when it feels like part of a helpful conversation.
Where to find your leads
Go to Analytics in the sidebar, then click on any project card to open its dedicated leads view. Each lead shows full contact details plus the AI-generated conversation summary.
Quality Reports
Quality Reports give you visibility into how well your assistant is performing. The platform monitors every conversation for hallucinations — responses that aren't grounded in your knowledge base — and generates actionable recommendations.
Quality Score Guide
★★★★★
4 – 5
Excellent
Well-grounded answers. The assistant is using your knowledge base accurately.
★★★
3
Warning
Some gaps detected. Review the recommendations and consider updating your knowledge base.
★★
1 – 2
Critical
Incorrect or fabricated answers detected. Immediate action needed — update knowledge base and review role instructions.
Acting on Recommendations
Each quality report includes specific recommendations for improving your knowledge base or role instructions. For each recommendation you can:
Accept
Apply the recommendation immediately to your knowledge base.
Edit
Refine the suggestion before applying it — modify the wording to fit your brand voice.
Reject
Dismiss the recommendation if it doesn't apply to your use case.
Auto-optimizeExperimental
Runs daily at 3 AM UTC and applies matching recommendations automatically. Enable it in your project settings — use at your own discretion. You choose which severity level gets auto-applied:
Critical only
Fixes the most severe hallucinations
Warning only
Addresses moderate gaps
Warning + Critical
Applies all recommendations
Impact on the Knowledge Base
Every accepted recommendation — whether applied manually or via Auto-optimize — is written into the Recommendations & Optimization document in your Knowledge Base. This dedicated document accumulates all improvements over time, so you always have a clear record of what the AI has learned.
Analytics
The Analytics section gives you a high-level view of lead generation performance across all your projects, with month-over-month comparison and growth tracking.
Dashboard Metrics
Total Leads
All-time across all projects
This Month
Leads captured in the current calendar month
Last Month
Previous month total for comparison
Growth %
Month-over-month change
Project-Level Leads
Click on any project card in Analytics to open its dedicated leads view. Each lead record includes:
Coming Soon
Support
Need help? You can open a support ticket directly from the Support tab in the sidebar. Our AI assistant handles most tickets instantly — and escalates to a human agent when you need one.
How to Create a Ticket
Go to Support in the sidebar
Navigate to the Support tab from the left sidebar. You'll see your existing tickets and a button to open a new one.
Describe your issue
Write a clear description of what you need help with. Include any relevant project name, error messages, or steps to reproduce the problem.
Submit and wait for a reply
Once submitted, our AI reads your ticket and responds immediately. If the issue requires human intervention, the ticket is escalated to our team.
AI-Powered First Response
Our support AI reads your ticket and responds right away — no waiting. It resolves the majority of questions about configuration, billing, and integrations on the spot.
Human Escalation
If the AI can't resolve your issue, or if you explicitly ask to speak with a person, the ticket is handed off to a human agent from our team.
For faster resolution, mention the project name and what you were trying to do when the issue occurred. The more context you provide, the quicker we can help.